Reference

Our Privacy Policy: What We Keep and Why

Your account details, payment information and gaming activity are protected under our privacy framework.

Data you controlClear retention rulesYour access rights
hokibetvip Our Privacy Policy: What We Keep and Why
REACH OUR TEAM

Privacy Questions – Get in Touch

Your privacy concerns deserve a direct answer. Our support team handles data access requests, account deletion inquiries and privacy questions during support hours. Use your preferred channel to reach us and we'll respond with details about what we hold and how to request changes.

Team online

Live Chat

Open your account and use the in-lobby chat widget. We respond within 15 minutes during business hours. Available Monday to Sunday, 09:00 to 22:00 Indonesia time.

Email

Send your privacy request to [email protected]. Include your account username and describe what data you want to access or update. We reply within 48 hours.

Account Settings

Log in, go to Settings > Profile and update your name, email or phone number directly. Changes take effect immediately. For deeper data requests, use Live Chat.

HOW WE PROTECT

Data Security, Cookies and Your Account Control

We encrypt your login session and payment data using 256-bit SSL so your DANA, OVO, GoPay and QRIS transactions are never visible to third parties.

Encryption

Every login and deposit uses 256-bit SSL encryption. Your payment details are stored in a PCI-certified vault separate from the gaming platform. Withdrawals are verified by hand before processing.

Cookies and Tracking

We use cookies to keep you logged in and remember your language choice. No cookie stores your password or card data. You can clear cookies anytime in your browser settings without losing account access.

Access Log

Every login to your account is timestamped and recorded. Visit Account > Login History to see all active sessions from your devices. If you see an unknown login, contact support immediately.

Data Download

Request a copy of all your personal data in one file. Contact support with your account username and we'll email your data export within 5 business days.

Account Deletion

You can request permanent deletion of your account and linked records. Depending on local law, some data may be retained for tax or dispute resolution. We confirm deletion within 30 days.

Policy Updates

Changes to this policy are emailed to your registered address 14 days before they take effect. You can review updates anytime in Account > Legal. Continued use means you accept the changes.

Your Privacy Questions Answered

We collect your full name, email, phone number, date of birth and postal address for account verification. We also record your login activity, device type and IP address for security. This data is used to process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals and prevent fraud.

Your account data is retained for the duration of your active membership. After closure, we keep records where local law permits for tax, legal and dispute purposes. Transaction history stays on file for up to seven years to comply with financial regulations.

Yes. Contact our support team via live chat or email [email protected] with your account username. We'll compile all your data into a downloadable file and send it within five business days, at no cost to you.

Card numbers are never stored. DANA, OVO, GoPay and QRIS transactions are processed through secure third-party payment gateways. Your account wallet records only the transaction amount, date and status, not the underlying card or bank details.

Your login is encrypted with 256-bit SSL and your password is never logged. Each session is timestamped and you can view all active logins in Account > Login History. If you spot suspicious activity, alert support immediately and we'll secure your account.

Upon request, we initiate permanent deletion of your account and personal records. Depending on local law, some transaction data may be archived for tax compliance. Deletion is completed within 30 days and you'll receive a confirmation email.

We use cookies only to maintain your login session and remember your language setting. No cookie stores passwords or payment data. You can clear cookies anytime in your browser settings without losing account access or affecting your withdrawal history.